Last updated: March 23, 2026
1. Overview
Inbounder ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at inbounder.live or contact us about our services.
By using our website or submitting your information through our contact form, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect information you voluntarily provide to us, including:
- First and last name
- Business name and industry
- Email address
- Phone number
- Any message or inquiry you submit through our contact form
We may also automatically collect certain technical information when you visit our website, such as your browser type, device type, IP address, and pages visited. This information is used solely for improving website performance and user experience.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule demonstrations of our services
- Send you information about Inbounder's AI receptionist and automation services
- Follow up via email, phone, or SMS regarding your inquiry
- Improve our website, services, and communications
- Comply with applicable legal obligations
4. SMS Communications
By submitting your phone number through our contact form, you consent to receive SMS messages from Inbounder regarding your inquiry. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at [email protected].
We will not send automated marketing SMS messages to individuals who have not provided express consent through our contact form or other opt-in methods.
5. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- With service providers who assist us in operating our website and delivering our services (such as email delivery, SMS messaging, and scheduling platforms), subject to confidentiality obligations
- With third-party CRM platforms (such as HubSpot, Jobber, Housecall Pro, ServiceTitan, or Zoho) as directed by the client business whose AI receptionist collected the information — caller data including name, phone number, email address, and business details may be transmitted to the client's designated CRM system for lead tracking and management purposes
- When required by law, court order, or governmental authority
- To protect the rights, safety, or property of Inbounder or others
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. If you request deletion of your information, we will remove it from our active systems within a reasonable timeframe.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of SMS or email communications at any time
To exercise any of these rights, contact us at [email protected].
9. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Some features of our website may not function properly without cookies.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have