Terms of Service

Last updated: March 23, 2026

1. Agreement to Terms

By accessing our website at inbounder.live or using any of Inbounder's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

These Terms apply to all visitors, prospects, and clients of Inbounder.

2. Description of Services

Inbounder provides AI-powered communication and appointment booking technology solutions for businesses, including but not limited to:

• AI voice receptionist services that answer inbound calls on behalf of client businesses
• Automated appointment booking integrated with Google Calendar
• Two-way SMS communication and automated follow-up sequences
• Custom website design and AI chatbot integration
• Review and referral request automation
• Outreach and customer reactivation campaigns

Inbounder provides technology services only. We are not a licensed professional services firm and do not provide legal, financial, medical, or other regulated professional advice.

3. Service Agreements and Billing

All services are subject to a separate service agreement executed between Inbounder and the client. Key billing terms include:

• Monthly plans require a minimum 3-month commitment, after which services continue month-to-month
• Annual plans are billed for a full 12-month term
• Setup fees are non-refundable once onboarding has commenced
• Monthly fees are due at the beginning of each billing cycle
• Inbounder reserves the right to suspend services for non-payment after reasonable notice

4. SMS Messaging Terms

Inbounder complies with all applicable SMS regulations including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. We do not send unsolicited bulk SMS messages.

5. Client Responsibilities

Clients who engage Inbounder's services agree to:

• Provide accurate and complete business information required for agent configuration
• Ensure their customer lists used for reactivation campaigns comply with applicable laws and that customers have provided consent to be contacted
• Not use Inbounder's services for any unlawful, deceptive, or harmful purpose
• Maintain accurate and up-to-date payment information
• Notify Inbounder promptly of any changes to their services, pricing, or business operations that affect the AI agent's configuration
• When enabling CRM integration, provide valid API credentials for their designated CRM platform. Inbounder is not responsible for the accuracy, availability, or data handling practices of third-party CRM providers. The client assumes full responsibility for ensuring their CRM platform's terms of service permit automated data entry via API.

6. Intellectual Property

All content on inbounder.live, including text, graphics, logos, and software, is the property of Inbounder and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Custom AI agents, websites, and configurations built for clients remain the property of Inbounder until all outstanding fees have been paid in full.

7. Disclaimer of Warranties

Inbounder's services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the reliability, accuracy, or fitness for a particular purpose of our services.

We do not guarantee specific business outcomes, revenue increases, or booking volumes as a result of using our services. Results vary by business type, industry, call volume, and other factors outside our control.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Inbounder shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services. Our total liability to any client shall not exceed the total fees paid by that client in the three months immediately preceding the claim.

Inbounder is not responsible for the accuracy of information provided by clients and loaded into AI agent configurations. Clients are solely responsible for ensuring their agent's information is correct and up to date.

9. Third-Party Services

Inbounder's platform is built using third-party services including but not limited to Twilio, Vapi, Google, Anthropic, and ElevenLabs. When CRM integration is enabled, caller data is transmitted to third-party CRM platforms (such as HubSpot, Jobber, Housecall Pro, ServiceTitan, or Zoho) as directed by the client. Your use of Inbounder's services is also subject to the terms of these underlying providers. Inbounder is not liable for interruptions, errors, or changes in service caused by third-party providers.

10. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared in connection with the services. Inbounder will not disclose client business information, customer data, or configuration details to third parties except as required to deliver the services or comply with legal obligations.

11. Termination

Either party may terminate the service agreement in accordance with the terms of the executed service contract. Upon termination:

• Access to all Inbounder-managed systems will be revoked
• Outstanding fees remain due and payable
• Client data will be retained for 30 days then deleted unless otherwise requested

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved in the courts of Travis County, Texas.

13. Changes to These Terms

Inbounder reserves the right to modify these Terms of Service at any time. We will notify users of material changes by updating the "Last updated" date above. Continued use of our services after any changes constitutes acceptance of the updated terms.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: support@inbounder.live
• Website: inbounder.live
• Location: Austin, Texas